Connecting software with real operations
How software changes when it must interact with physical workflows, workers, vehicles, devices, external providers, and operational constraints.
INSIGHTS / 01—03
Working
themes
Short abstracts. Full articles to follow.Designing complex product workflows
Translating multi-step business processes, roles, rules, states, exceptions, and dependencies into understandable software.
Building integrations between systems
Lessons from connecting applications with APIs, IoT providers, communication channels, attendance systems, and internal services.